Last updated: March 25, 2026

1. Introduction

Qatar Talent Gateway ("we", "us", "our"), operated by the Civil Service and Government Development Bureau within the Mawared ecosystem and hosted on SAP SuccessFactors Recruiting Marketing (RMK), is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit and use the career site at https://talentgateway.mawared.qa (the "Website"), create a candidate profile, or apply for a position through our platform.

By using this Website, you acknowledge that you have read and understood this Privacy Policy. Please read it carefully before submitting any personal information.

2. Who We Are (Data Controller)

The data controller responsible for your personal information collected through this Website is:

Organization: Civil Service and Government Development Bureau
Platform: Qatar Talent Gateway (Mawared)
Website: https://talentgateway.mawared.qa
Email: support@mawared.qa
Address: Civil Service and Government Development Bureau, Doha, State of Qatar

This Website is technically hosted and operated on the SAP SuccessFactors Recruiting Marketing (RMK) platform, provided by SAP SE. SAP acts as a data processor on our behalf under a data processing agreement.

3. Information We Collect

We may collect and process the following categories of personal information when you use this Website:

a) Information you provide directly:
- Full name, date of birth, gender, and nationality.
- Contact details including email address, phone number, and postal address.
- Professional information such as CV/resume, work experience, education history, skills, and certifications.
- Cover letters, references, and supporting documents submitted as part of a job application.
- Login credentials (username/email) for your candidate profile.
- Communication preferences and language settings.
- Any other information you voluntarily provide in open text fields.

b) Information collected automatically when you use the Website:
- IP address, browser type and version, operating system, and device information.
- Pages visited, time spent on pages, referring URLs, and navigation paths.
- Session and usage data collected via cookies and similar technologies (see our Cookies Policy for more details).

c) Information from third parties (where applicable):
- Data from recruitment agencies or referral partners who submit your profile on your behalf.
- Information from background verification providers, where permitted by law and disclosed to you.
- Data from government or civil service integration systems, where applicable.

We do not intentionally collect sensitive personal data (such as health information, racial or ethnic origin, religious beliefs, or biometric data) unless specifically required for a particular role and with your explicit consent.

4. How We Use Your Information

We use your personal information for the following purposes:

- To enable you to create and manage a candidate profile on the career portal.
- To process and manage your job applications, including reviewing your qualifications and suitability for open positions.
- To communicate with you about the status of your application, interview scheduling, and recruitment outcomes.
- To match your profile and skills with suitable job vacancies within the Civil Service and Government Development Bureau and relevant government entities in Qatar.
- To fulfill legal and regulatory obligations under applicable Qatari law.
- To send you relevant job alerts and career opportunities (where you have opted in).
- To improve the functionality, performance, and user experience of this Website.
- To detect, prevent, and respond to fraud, security incidents, or misuse of the platform.
- To generate anonymized and aggregated analytics and reporting on recruitment activity.

We will not use your personal information for any purpose that is incompatible with those listed above without notifying you and, where required, obtaining your consent.

5. Legal Basis for Processing

We process your personal data on one or more of the following legal bases, in accordance with the applicable data protection laws of the State of Qatar and relevant international standards:

- Contractual necessity: Processing is necessary to take steps at your request prior to entering into an employment contract, or to perform obligations under such a contract.
- Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject under Qatari law, including labor, civil service, and employment regulations.
- Legitimate interests: Processing is necessary for our legitimate interests in operating a transparent and efficient public sector recruitment process, provided such interests are not overridden by your rights and interests.
- Consent: Where required, we will obtain your explicit consent before processing your data for specific purposes, such as sending marketing communications or processing sensitive personal data. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share your personal data only in the following circumstances:

- With government entities and hiring departments: Your application data may be shared with the relevant government entity or department in Qatar that is conducting the recruitment for which you have applied.
- With SAP SuccessFactors: As the technical provider of this recruitment platform, SAP processes your data on our behalf under a data processing agreement and in accordance with applicable data protection standards.
- With authorized service providers: We may engage third-party vendors (such as background check companies, assessment providers, or communication services) who process data only on our instructions and subject to appropriate confidentiality and data protection obligations.
- With legal or regulatory authorities: We may disclose your data where required by law, court order, or governmental authority, or where necessary to protect the rights, property, or safety of our organization, employees, or the public.
- In anonymized or aggregated form: We may share anonymized and aggregated data for research, reporting, or workforce planning purposes, in a form that cannot identify you personally.

All third parties with whom we share your data are required to handle it securely and in accordance with applicable privacy laws.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.

- Active candidate profiles: Retained for as long as your account remains active or as needed to provide you with recruitment services.
- Unsuccessful applications: Retained for a period of up to 2 years after the closure of the recruitment process, to allow for any appeals, audit requirements, or future matching opportunities, unless you request deletion earlier.
- Successful hires: Relevant data may be transferred to the HR records management system and retained in accordance with civil service employment record requirements.
- Technical and usage logs: Retained for up to 12 months for security and operational purposes.

When your data is no longer required, we will securely delete or anonymize it in accordance with our data retention policies.

8. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, alteration, disclosure, or destruction.

Security measures in place include:

- Secure HTTPS encryption for all data transmitted between your browser and our Website.
- Access controls and role-based permissions to ensure only authorized personnel can access your data.
- Data hosting on SAP SuccessFactors infrastructure, which is certified to international security standards (including ISO 27001 and SOC 2).
- Regular security reviews and platform updates maintained by SAP.
- Candidate authentication mechanisms to protect your account from unauthorized access.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities in accordance with applicable law.

9. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

- Right of access: You have the right to request a copy of the personal information we hold about you and to receive information about how it is processed.
- Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to erasure: You have the right to request that we delete your personal data, subject to any legal obligations that may require us to retain it.
- Right to restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances (for example, while the accuracy of the data is contested).
- Right to data portability: Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
- Right to object: You have the right to object to the processing of your personal data where processing is based on legitimate interests.

To exercise any of these rights, please contact us using the details provided in Section 12 (Contact Us). We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

10. International Data Transfers

This Website is operated on the SAP SuccessFactors platform, which may process and store data on servers located outside of the State of Qatar, including within the European Union, the United States, or other regions where SAP maintains its data centers.

When your personal data is transferred outside Qatar, we ensure that appropriate safeguards are in place to protect your data, in accordance with applicable law. These safeguards may include:

- Data processing agreements with SAP that include standard contractual clauses or equivalent protections.
- SAP's compliance with international data protection frameworks and certifications (including ISO 27001 and applicable data residency policies).

If you would like more information about the specific safeguards applicable to international transfers of your data, please contact us using the details in Section 12.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the SAP SuccessFactors platform, or applicable laws and regulations. Any updates will be posted on this page with an updated "Last updated" date at the top of the Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Where changes are material, we will take reasonable steps to notify you, for example by posting a prominent notice on the Website or by sending you an email notification (where we hold your contact details).

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we process your personal data, please contact us at:

Organization: Civil Service and Government Development Bureau
Platform: Qatar Talent Gateway (Mawared)
Email: recruitment@mawared.qa
Address: Civil Service and Government Development Bureau, Doha, State of Qatar

For matters related to the SAP SuccessFactors platform's data processing practices, you may also refer to SAP's Privacy Statement at: https://www.sap.com/about/legal/privacy.html

We are committed to resolving any privacy concerns you may have in a timely and transparent manner.